Absolute has taken care of my carpets for nearly 20 years. A few years ago I succumbed to a telephone solicitation. Big Mistake! Not only did Mike have a tough job on his hands, but I asked him to come back after the job was finished, not because I was unhappy, but because I hoped he could work a little extra magic. No luck, no charge. BUT, on the way out the guys stopped to help my neighbor who had just spilled coffee in her car. They cleaned it up jiffy quick - still no charge. Absolute is the best, and they got a little spiff, because when you use the best, you take care of them.